Q: What are your hours of operation?
A: General operating hours are 6 a.m. – 6 p.m. Monday -Thursday, and 6 a.m. – 5 p.m. Fridays. If you need to reach us during non-operational hours, please call, we do our best to pick up if we are here. Will call hours are from 6 a.m. – 5 p.m. Monday – Friday.
Q: Are you open on weekends or holidays?
A: No, we are not open on weekends. We will be closed on the following holidays: New Year’s Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
Q: When should I place my order if there is a holiday during the work week?
A: Order at least one day prior to your normal ordering day if there is a holiday during your ordering week.
Q: Do you deliver on weekends?
A: As a general rule, we do not; however, special requests are occasionally fulfilled to accommodate our customers in emergency situations. We try our best to keep each customer happy.
Q: What days do you deliver to my city?
A: We deliver to different cities on different days. Please see the page of our website titled “Service Areas” for a complete list of delivery days.
Q: Do you have a delivery charge?
A: With a $300 minimum order there is no delivery charge, however; as always Viele exercises the right to be flexible with individual customers. There is no minimum charge on will call pickups.
Q: Do you have a fuel surcharge on deliveries?
A: No.
Q: Can you deliver the same day?
A: Normally we do not deliver the same day. The order will be delivered according to your city’s delivery schedule.
Q: Why didn’t I receive the product brand I ordered?
A: If an item is out of stock in our warehouse, Viele will try to ship an item of equal value to fill the order. We always strive to keep our supplies well stocked in order to avoid this issue, but it does occasionally happen.
Q: When will my item be in stock?
A: Viele receives deliveries on a daily basis. If an item is out of stock, we usually restock within 24-48 hours.
Q: What brands do you carry?
A: Viele carries most major brands. Please review our product brochure on the website for a general list. We also carry packer items which vary on quality, pricing, and availability.
Q: How can I obtain pricing?
A: Call (714) 447-FOOD (3663) or 1-800-454-5728 to speak to a customer service representative or a salesperson. We are happy to provide price quotes on any items you need in a timely manner.
Q: Is it possible to get a better price on the products I need?
A: Viele always strives to provide our customers competitive pricing and quality products. Please discuss your pricing questions with your salesperson or customer service representative. The quantity purchased on a single item may affect the ability to obtain lower pricing. Also, please check the monthly specials list available on our website to see our specials on popular items that we offer every month.
Q: What new items do you have?
A: Viele is constantly updating our inventory to provide quality items with competitive prices. Ask your salesperson or customer service representative if you are interested in hearing about new items or inquiring about a product that you are interested in.
Viele & Sons, Inc. would be happy to answer any questions you have regarding our products or services.
